FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship only within Poland.
At this time, we do not offer international shipping.

2. How long does delivery take?

Orders are typically:

  • Processed within: 1–3 business days

  • Delivered within: 2–5 business days after dispatch

Delivery times may vary slightly during peak periods or holidays.

3. How much does shipping cost?

Shipping costs are calculated at checkout.
The final shipping price will be displayed before you complete your purchase.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details (if available).

If you have not received tracking information within 5 business days, please contact us at:

📧 mxzsxwpjpz@gmx.us

5. What materials are your duffel bags made of?

Our duffel bags are made from durable, high-quality materials designed for:

  • Everyday use

  • Travel

  • Sports and gym activities

  • Business or weekend trips

Each product page includes detailed material and size information.

6. Are your duffel bags suitable for travel?

Yes. Our duffel bags are designed to be practical and spacious, making them ideal for:

  • Weekend trips

  • Gym sessions

  • Short business travel

  • Cabin luggage (please verify airline size requirements before travel)

7. Can I return my order?

Yes. If you are a consumer residing in Poland or the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

The item must be:

  • Unused

  • In original condition

  • In original packaging

For return instructions, please contact us at:
📧 mxzsxwpjpz@gmx.us

8. What should I do if my item arrives damaged?

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Include your order number

  3. Attach clear photos of the damaged item and packaging

We will investigate and provide an appropriate resolution.

9. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it.

Please contact us as soon as possible at:
📧 mxzsxwpjpz@gmx.us

Once an order has been shipped, it cannot be cancelled.

10. How can I contact customer support?

You can reach us at:

DEALIA TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
AL. KRAKOWSKA 12A
05-090 JANKI, Poland

📧 Email: mxzsxwpjpz@gmx.us
📞 Phone: +48 512 734 896